Privacy Policy

Last updated: 24 October 2026

Vet in a Van Pty Ltd (“Vet in a Van”, “we”, “us”) respects your privacy. This policy explains how we collect, use, store and disclose personal information through www.dogfirstaidkit.com.au and when you deal with us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may update this policy from time to time by publishing a new version on this page. The date above shows when it last changed.

What we collect and how

We only collect the personal information we need. On this website that is limited to:

• Website use: technical information such as your IP address, browser, device and the pages you visit, collected through cookies and similar technologies (see “Cookies and analytics”).
• Enquiries: if you email or call us, your name, contact details and anything you choose to tell us.

This website does not take orders. When you choose “Buy now” you go to our retail partner, Navigator Gear, which processes your order under its own privacy policy. You can browse our website without telling us who you are.

How we use your information

We use personal information to:

• respond to your enquiries and manage appointments;
• provide our veterinary services and products, and follow up on them;
• process orders and payments, and arrange delivery;
• send you updates or offers, but only if you have agreed (you can unsubscribe at any time using the link in our emails or by contacting us);
• understand how our website is used so we can improve it; and
• meet our legal and professional obligations.

We do not sell or rent your personal information.

Who we share it with

We only share personal information where it is needed for the purposes above, with:

• service providers who help us run our business and website, such as our web host, email provider, payment processor, analytics provider and website plugins;
• other veterinary professionals or laboratories, where needed for your pet’s care; and
• anyone we are required or authorised to share it with by law.

Overseas disclosure

Some of our service providers (for example Google, Microsoft and Automattic) may store or process information outside Australia, including in the United States. Where this happens we take reasonable steps to make sure your information is handled in a way that is consistent with the APPs.

Cookies and analytics

A cookie is a small file placed on your device by a website. We use cookies to make our website work and, through Google Analytics, to understand how visitors use it (for example which pages are visited and for how long). This information is aggregated and does not identify you to us. Google’s use of this data is described at How Google uses information from sites that use its services. You can block or delete cookies in your browser settings, or install the Google Analytics opt-out browser add-on. Some parts of the website may not work as well without cookies.

Our pages may also include embedded content, such as YouTube videos. These services may set their own cookies when you play the content.

Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, change or disclosure. These include secure (HTTPS) connections, access controls and keeping our systems up to date. We keep personal information only for as long as we need it, or as long as the law requires, and then securely destroy or de-identify it.

Links to other websites

Our website links to other websites, such as our social media pages and retail partners. We are not responsible for their privacy practices, so please read their privacy policies.

Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. There is no charge for making a request. We will respond within a reasonable time, usually 30 days. If we can’t give you access or make a correction, we will tell you why in writing.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. We will respond within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Contact us

Vet in a Van Pty Ltd
Email: info@vetinavan.com.au
Phone: 0497 191 324